Service boundary. Print only documents the customer lawfully holds or has authorised you to handle. Issue, download, update and correction belong to the official authority.
What customers expect
Customers want a clear, correctly sized PAN printout, quickly. The portal helps you prepare and print the e-PAN they bring. It does not issue a PAN or change tax records.
Authorised PAN printing workflow
Confirm consent, take the customer-provided PAN PDF or image, check readability and orientation, print only the copies requested, and delete temporary files afterwards.
Never reconstruct PAN details
If a file is blurred, damaged or missing information, ask the customer to get a valid copy through the official PAN service. Do not guess, recreate or change identity details.
Print quality
Use correct scaling, sharp text and the right dimensions for card or A4 output. Resizing for print is fine; editing document data is not.
PAN privacy
PAN data is sensitive. Limit who can see files at your counter and do not leave them in shared folders or browser downloads.
Frequently asked questions
Can this portal issue a PAN card?
No. New PAN, correction and official reprint requests go through authorised official channels. The portal helps you print what the customer already has.
Can I print a PAN PDF the customer gives me?
Yes, when the customer is authorised to use it and asks you to print it.
What happens to uploaded PAN files?
Delete them once the job is complete, unless a lawful reason requires keeping them.
Printing Aadhaar too? Read the Aadhaar print portal guide or see all services.